Introduction

At Elioservice Ltd, we are committed to delivering high-quality digital and creative services. This Refund Policy explains the circumstances under which refunds may be granted for services purchased through our website or directly from our team.

By purchasing our services, you agree to the terms outlined in this Refund Policy.

Company Information

Business Name: Elioservice Ltd

Company Number: 17176767

Website: https://elioservice.uk

Email: contact@elioservice.uk

Phone: +44 78 681 96967

Address: Office 18593, 182–184 High St North, London E6 2JA, United Kingdom

Digital Services

As our services involve custom creative and digital work, including but not limited to graphic design, web design, branding, marketing, consulting, and related services, refunds are handled on a case-by-case basis.

Eligibility for Refunds

You may be eligible for a partial or full refund if:

• Work has not yet commenced on your project.

• A duplicate payment was made.

• We are unable to deliver the agreed service.

• A billing error has occurred.

Refund requests must be submitted in writing to contact@elioservice.uk.

Non-Refundable Services

Refunds will generally not be provided in the following circumstances:

• The project has been completed and delivered.

• Design concepts, drafts, or revisions have already been provided.

• The client changes their mind after work has commenced.

• Delays occur due to a lack of communication, content, approvals, or required materials from the client.

• Services have been purchased as part of a promotional, discounted, or special offer unless otherwise stated.

Project Cancellation

Cancellation by the Client

If you choose to cancel a project after work has started, you may be eligible for a partial refund based on the amount of work completed at the time of cancellation.

Any work already completed, including planning, research, design, development, consultation, or revisions, will be deducted from any refund amount.

Cancellation by Elioservice Ltd

If we are unable to complete a project due to circumstances within our control, we may provide a full or partial refund based on the work completed.

Revision Policy

We strive to ensure customer satisfaction and offer revisions where included in the service agreement.

Requests for additional revisions beyond the agreed scope may incur additional charges and are not grounds for a refund.

Chargebacks and Payment Disputes

We encourage customers to contact us directly before initiating a chargeback or payment dispute.

Initiating a chargeback without first attempting to resolve the issue may result in suspension of services and the submission of supporting documentation to the payment provider.

Refund Processing

Approved refunds will be processed through the original payment method whenever possible.

Refund processing times may vary depending on your bank, payment provider, or card issuer. Typical processing times range from 5 to 10 business days.

Contact Us

If you have any questions regarding this Refund Policy or wish to request a refund, please contact us:

Elioservice Ltd

Office 18593, 182–184 High St North

London E6 2JA

United Kingdom

Company Number: 17176767

Email: contact@elioservice.uk

Phone: +44 78 681 96967

Website: https://elioservice.uk